Refund & Rescheduling
1. General rule
A training date and time are reserved only after the full training fee has been received. Payments are non-refundable if the Client cancels or does not attend, subject to applicable law and the provisions below.
2. Client cancellations and training credits
If a written cancellation or rescheduling request is received at least 30 calendar days before the scheduled training, 100% of the amount paid is available as credit toward another Generative Intelligence training or program. If the request is received fewer than 30 calendar days before the scheduled training, 50% is available as credit and the other 50% is not credited. No cash refunds are issued for client-initiated changes.
A credit has no cash redemption value. If the replacement training or program costs more than the available credit, the Client must pay the difference in full before the new date and time are reserved.
If the replacement training or program costs less, any unused credit may be applied toward another training or program. Credits are not transferable to another Client without written approval from Generative Intelligence.
No credit is available for a missed session or no-show without a written cancellation or rescheduling request received before the scheduled start time. Any use of a credit must be arranged and confirmed in writing.
3. Rescheduling and credit use
Credits may be applied toward another date, training or program, subject to availability and written confirmation. The credit percentage is determined by when Generative Intelligence receives the written request, as stated in Section 2. A request does not itself confirm a new booking.
4. Cancellation by Generative Intelligence
If Generative Intelligence cancels or cannot deliver a scheduled training, we will offer a mutually agreeable replacement date or program. If no acceptable alternative can be agreed, the Client will receive a full refund of the fee paid for the undelivered training.
5. How to request a change
Send cancellation, rescheduling or credit requests to info@generativeintelligence.io, including the Client name and scheduled training details. Nothing in this policy limits rights that cannot lawfully be excluded.